National Delivery Postage and Packaging Charges

Standard delivery is £4.39 for all UK Mainland orders Royal Mail Tracked 24 (Ice skating orders only)

Free Delivery on Orders over £75.00

We do not deliver to remote postcodes e.g. Highlands, Isle of Man, Shetland Islands, The Channel Islands. We do not ship to international addresses.

Laces ONLY Post £2.70

When laces are purchased please choose the Laces ONLY option . They will be sent out Large letter 48 Hour tracked post.

Ice Skating Orders

All orders will be sent out within 48 hours of receiving it on a standard delivery service. Orders are dispatched Monday to Friday. Orders will be dispatched at the earliest opportunity when a Bank Holiday occurs

All postage orders are sent by Royal Mail Tracked 24 which aims to deliver your item in one to three working days and includes full online tracking . If you would like the item quicker please contact us and we can provide next day delivery (subject to availability ) price on application.

Deliver by our Sports Fulfilment Centre

In order to offer our customers an extended range of Sports products at great prices, we have arrange for certain products to be delivered by our Sports Fulfilment Centre

Products labelled ‘This item is a Sports Fulfilment Centre deliver’ will be delivered directly by them, by doing this; we can offer you an extended range of Sports products at great prices.

Delivery in these cases will be managed directly by our Sports Fulfilment Centre, via their chosen courier.
Once the order has been dispatched you will in most cases receive a tracking number.
Delivery times are 2/5 days excluding weekends and Bank Holidays.
Items are despatched Monday to Friday.

Returns

Amour Ice offers a hassle-free 14-Day Money Back Guarantee on all items. If you are not satisfied with a product, you can return it to us within 14 days of receipt for a full refund. We would request you to read our Returns Policy before placing your order.

Returns Policy

If you are not fully satisfied with our product, whatever the reason, you can return it to us within 14 days of receiving it. For a full refund, we will ensure that the product is in its unused form and in its original packaging. Ice skating tights must be returned to us unopened and in its original condition (with hangtags in the original packaging).
Please note that for hygiene reasons, we are not able to accept returns of any tights that have been worn or removed from the packaging. We request you to return the item(s) in secure packaging otherwise we may not accept the return.

Before returning any item, email info@amourice.co.uk with your intention of doing so in order for us to deal with your request.

It is up to the customer to ensure that the returned item reaches us. We will not accept proof of postage. All return postage costs are to be paid by the customer.

If the customer returns an item that has been used and not in the original packaging then it does not qualify for the 14 day Money back Guarantee and it will be returned to the customer.

Damaged or Faulty Items

In case of damaged or faulty items we may offer a product replacement or similar or refund based on following process:

• You should contact us to report damage or fault as soon as it has been received
• We may require you to email us a picture of the damage/fault so we can decide on the best action to resolve the issue
• We may request you to return us the faulty item
• Please do not return us a faulty item unless we request you to do so
• We will refund any P&P costs incurred on all returned items which are accepted as damaged/faulty

Once you have contacted us,and we have agreed the return, please return the item to the address in the email :

Contact in the first instance  info@amourice.co.uk